Helene Scarf

ORDER PROCESSING TIME:

• Orders are typically processed and shipped within 1-2 business days of receiving your order, excluding weekends and holidays.
• Orders placed after 5pm EST will be processed the following business day.

SHIPPING METHODS AND COSTS:

• We offer standard shipping
• Shipping costs are calculated based on the weight of your order and the shipping destination.
• You can view the shipping cost and estimated delivery time during the checkout process.

DELIVERY TIMEFRAMES:

• Delivery times vary depending on the shipping method selected and your location.
• Standard shipping usually takes between 3 to 7 business days for domestic orders.
• We do not currently offer international shipping options.

ORDER TRACKING:

• Once your order has been shipped, you will receive a shipping confirmation email.
• Your tracking number will be provided to you as soon as your order is shipped.
• You can use this tracking number to monitor the status and location of your package through the assigned carrier's tracking portal.

SHIPPING RESTRICTIONS:

• We currently only offer shipping to addresses within the United States.
• We do not ship to P.O. boxes or APO/FPO addresses.

SHIPPING DELAYS:

• While we make every effort to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control.
• If your order is experiencing a significant delay, please contact our customer service team for assistance at support@queensfrocks.com

ORDER CHANGES AND CANCELLATIONS:

• ALL SALES ARE FINAL.
• Once an order has been placed, changes or cancellations are not possible.

INCOMPLETE OR INCORRECT ADDRESSES:

• Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incomplete or incorrect addresses provided by the customer.
• If an order is returned to us due to an incomplete or incorrect address, additional shipping fees may apply for reshipment.

QUESTIONS OR CONCERNS:

• If you have any questions or concerns regarding our shipping policy, please feel free to contact us at support@queensfrocks.com

Thank you for shopping with Queen's Frocks. We appreciate your business and strive to provide you with high-quality products and excellent customer service.

Please read our Returns and Refunds Policy carefully before making a purchase.

All Sales are Final:
At Queen's Frocks, we operate under a policy where all sales are considered final. This means that once an order has been placed and payment has been processed, we do not accept returns, exchanges, or offer refunds, except in the case of damaged or defective products (see below for more information on damaged or defective products).

Cancellation Policy:
We understand that sometimes circumstances may change, and you may need to cancel your order. However, due to our streamlined order processing system, we are unable to accommodate order cancellations once they have been placed.

Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please contact our customer service team within 3 days of receiving your order.

To assist you promptly, please provide detailed information about the issue, including photographs.

Our customer service team will review your case and provide instructions on how to proceed.

Please note that we may require the return of the damaged or defective product before issuing a replacement or refund.

Contact Us:
If you have any questions or concerns about our Returns and Refunds Policy, please don't hesitate to contact us at support@queensfrocks.com or by filling out the contact form on our website.

Changes to this Policy:
Queen's Frocks LLC reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates or changes.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by the terms outlined in this Returns and Refunds Policy.

We appreciate your understanding and support.